Work is winding me up today seriously.
For the last two weeks, prominantly displayed on our website was the fact that between 00:01 on Sunday 30th November and 08:00 on Wednesday 3rd December, our systems are being upgraded and therefor you cannot make any changes to your account nor can technical support see your account details (username, password, package etc.) but email, surfing, webspace etc will operate normally.
Despite this being displayed on the front of ntlworld.com for the last two weeks, *AND* this being said by a recorded voice at the beginning of the call, people still insist on speaking to me, saying that they have lost their password, asking to change package, or something else to do with the account and then getting abusive, saying how shit the service is when I tell them that they can’t.
I hate the public sometimes, I really really do.