Can’t please..

Well, I’ve heard of the saying “You can’t please everyone all of the time”, but this is just crazy.

An email complaint from a customer who cannot access his email,

“I checked my webmail this morning and it was OK. Then there was a problem connecting which seems to be on your Server Status list as “due to an issue with one of our email servers approximately 12% of email accounts will be unavailable at this time. No emails sent to these these accounts will be lost, and will be available to download shortly after service is resumed. Please accept our apologies for any inconvenience that this may cause.”

The bit I have issue with is “No emails sent to these these accounts will be lost” because now I can get back into my account but YOU HAVE DELETED 20 or so of my spam emails.

If I don’t get them back I will be seeking legal advice.

You really ought to take some responsibility for removing spam too. Nearly 100 per day is too many and I am seriously considering changing provider on this basis.

Get your act together.”

So, basically this customer is complaining that we deleted some of his spam, and then goes on to say that he is receiving too much and he wants it deleted?

Being seconded onto the complaints team for a month, this is the type of thing I get every minute of every day.
NTL, having one of the largest UK ISP customer bases obviously gets more of these types of customer than most.

Obviously having this job, I have a more biased view than most.
But I have to say, in all honesty, people really are stupid.


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