Open letter to Starbucks

Date: 19/11/2008 10:32
Subject: Eggnog

To whom it may concern,

Why why why are Starbucks not selling eggnog latte this year? It is as much a part of the festive season as Santa or Jesus for many people.

I received the email telling me that ‘The red cups are here’ but when I walked into my local store there was no sign of the familiar yellow cartons labelled ‘eggnog’. With the state of the world this year I thought that Starbucks could at least be trusted to bring some cheer to this festive season.

With disappointment,

Nathan Collins.

Reply from Starbucks received 20/11/2008:

Dear Mr Collins

Thank you for taking the time to contact Starbucks Coffee Company.

I am sorry to learn of your disappointment that eggnog is not currently part of our Christmas range this year. You will be delighted to know that eggnog will be available for a limited time in December in all stores. Egg nog will be in store on the first of December.

We look forward to welcoming you into a store soon.

Yours sincerely
Lindall Kidd
Customer Care Specialist

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