When I worked for a bank, I was sometimes in charge of letting IT users (internally and externally of the business) know that there was a problem (or outage), one of the first things I was told was that in the email or text message I should not apologise for the inconvenience. Essentially, as I was talking “as the company”, I had to refrain from admitting any liability or anything resembling the company from being able to take the blame or [...]

Cardiff Council’s “Economy & Culture scrutiny committee” this week released a report digging into Cardiff’s night time economy, putting forward some recommendations that will go to the council’s executive meeting later this year. – Calls for a clear strategy and management of the night time economy – Better enforcement of licensing and other rules in the city centre by officers – Business signing up to a ‘standard’ for customer services – Investment in opening up the city centre at night [...]